Here to Serve – Privacy Policy
Last Updated: November 13, 2025
Here to Serve, a registered 501(c)(3) nonprofit, values your trust and is committed to protecting your privacy. This Privacy Policy is designed to communicate how we collect, use, and share your information. This Privacy Policy describes what information we collect about you, including when and how we collect it; how we use it; with whom we may share it; and what choices you have regarding our use of your information. In order to fully understand your rights, we encourage you to read this entire Privacy Policy as well as our Terms of Use.
This Privacy Policy applies to all information collected through (1) your interactions and communications with Here to Serve, whether electronic, written or oral; (2) the Here to Serve website; and (3) third parties servicing Here to Serve (collectively referred to as the “Services”). By accessing our Services or providing your information to Here to Serve, you accept and agree to the practices described in this Privacy Policy.
Personal Information We Receive
Here to Serve collects information in support of our Mission to provide comprehensive care and services to support the everyday challenges and in-home needs of families with children navigating cancer. In general, the type of information we collect will depend on how you choose to interact with Here to Serve and the Services we provide you. For instance, if you are a patient or caregiver contacting us for assistance, we will need different information to assist than if you are using our website to donate to Here to Serve.
While you are engaging with Here to Serve and utilizing our Services, Here to Serve may collect information that identifies you as an individual or what is linked or linkable to you as an individual (“Personal Information”).
The categories of Personal Information that we may collect are outlined below:
Contact Information and Preferences. We may request contact information such as your name, mailing address, telephone number, e-mail address, and your preferences for how you would like to be contacted by Here to Serve. If you become a registered user on the Here to Serve site, we will collect login and profile information and may also collect information about your areas of interest. We may also use third-party services to supplement or to ensure accuracy of contact information.
Demographic Information. We may request limited demographic information such as your gender, race or ethnicity, marital status, geographic location, and/or primary language.
Financial Information. If you donate to Here to Serve or make a retail purchase on the Here to Serve Site, Here to Serve uses a third-party payment service provider to collect and process payment information process your transaction. If you participate in direct services, we may collect income information to verify eligibility.
Inquiry Information. We collect information when you communicate with us, including when you contact Here to Serve through our various online, phone, chat, or application channels for information or assistance.
Device Information. We collect information about the computers, phones, and other devices used when interacting with our Services, including browser type, version, IP address (which may be used to infer general location at a city or county level), cookie ID, and other similar tracking technologies.
Activity and Usage Information. We collect information regarding your use of our Services, including your referrer URL (which is the URL for the website that you were viewing prior to visiting the website), how you were directed to the Services, which specific pages you accessed, how long you view each page, the time and date you access our Services, and anonymous traffic data.
Social Media Engagement. We receive information regarding your use of and engagement with Here to Serve social media, including online public forums, discussion boards, or chat rooms. Please note that any information you post within public forums will become public and may be read, collected, and used by anyone, and is subject to our Terms of Use. If you elect to connect your social media account to a Here to Serve account for fundraising purposes, certain Personal Information from your social media account will be shared with us. Your interactions with social media companies and the use of their features are governed by their privacy policies.
Employment or Volunteer Participation. If you seek employment with Here to Serve or volunteer for Here to Serve, we will collect information related to your role or application. For instance, we will collect employment history information if you submit a resume to Here to Serve. If you are volunteering, we may ask about your experience in similar roles, your relationship to cancer care, and/or for any other background information needed for the specific role, such as background checks or licenses.
Other Sources. We may receive Personal Information from other sources, including third-party organizations we collaborate with to provide support services and information to patients and their caregivers. We may also receive Personal Information from other sources when we conduct fundraising campaigns, promotions, or events. In these instances, we may receive access to donor reports that include donor name, contact information, and donation amount.
How We Use Personal Information
We use Personal Information for the following purposes:
Providing Services. We use Personal Information to provide our Services to you, including to provide you with the information, resources, and support services you request and to communicate special activities for caregivers, survivors, or others involved with the care of patients.
Fundraising. We use Personal Information to process donations and purchase transactions, including to verify identity and/or contact you for the purpose of raising money for Here to Serve, to determine the effectiveness of fundraising campaigns and mission activities, and to send you a receipt and/or thank you for your donation.
Ensuring Quality. We use Personal Information to help ensure the quality of our Services, including to maintain your account, to help diagnose problems with our server, to administer our websites, to develop, evaluate, and improve our Services, to update and expand our business activities, and to provide other support services.
Personalization. We use Personal Information to help deliver Services that are better tailored to you, including to provide you with customized personalized services and content, to notify you of Here to Serve services that may be of interest to you based on the information that you provide, and to invite you to upcoming Here to Serve events in your area. For more information on how to control the communications and content you may receive, please review the Your Privacy Rights and the Your Contact Preferences sections below.
Data Analytics. We use Personal Information to conduct data analytics so that we can better understand the individuals we serve, better communicate with you, improve our Services, and gain a greater understanding of cancer and the related needs of patients and their caregivers. This analysis can help us improve patient experiences, mission delivery, and support.
Communicating with You. We may use Personal Information to communicate with you, including sending emails, newsletters, or additional content to market our Services; responding to your questions and comments; and to update you about changes to your account.
Security. We may use Personal Information to secure our Services, including verifying your identity and protect against malicious conduct, fraudulent activity, or unsafe experiences.
Other Business Purposes. We may use Personal Information for other business purposes, such as recruiting, hiring, conducting audits, fraud monitoring and prevention, and recordkeeping.
To Comply with Applicable Law. We may use Personal Information to comply with applicable law, including to respond to valid legal process, including, but not limited to, a search warrant, subpoena, or court order, and any other instance when we believe we are required to do so by law.
How We Share Personal Information
We may share the above categories of Personal Information with the following third parties to provide our Services:
Third Party Service Providers. We share Personal Information with third- parties that provide operational services on our behalf, such as website hosting, information technology and infrastructure, data analytics, email delivery, credit card processing, order fulfillment, auditing or other services, or that assist Here to Serve in providing you with support and resources. These third parties may not use Personal Information for any other purposes.
Marketing, Advertising, and Analytics Partners. We may use third- party marketing, advertising, and analytics providers to provide statistics and analysis about how people are using our Services and to provide advertising and marketing for our Services, and to conduct charitable sales promotions, which may be considered targeted advertising. These third-party partners may receive information about your interactions with our Services through third-party cookies. For information about how to opt out of our use of third-party cookies that share data with these partners, see “Your Privacy Rights.” Where required by law, we will first obtain your consent before engaging in the marketing or advertising activities described.
Partners Involved in Service Coordination. If you request assistance, we may share limited information with third-party organizations only as necessary to coordinate services you have requested and only with your consent.
Volunteers. We may share limited Personal Information, such as contact information, with volunteers who are assisting Here to Serve and who require the information as part of their duties. We will only share the information necessary to enable the volunteer to perform their duties.
Social Media. By connecting your Here to Serve account with your social media account, you authorize us to share information with your social media account provider. For example, if you log-in to our website using your social media account, use a “like” button or use other social media features while visiting our website, those social media companies may collect information about you. You understand that your interactions with social media companies, the use of their features, and the use of the information we share will be governed by their privacy policies. Please note that any information you post within these public forums or social media pages may become public and may be read, collected, and used by anyone.
Other Uses or Disclosures of Personal Information. We may also use and disclose your Personal Information as we believe to be necessary or appropriate: (a) to comply with applicable law to respond to requests from public and government authorities, to cooperate with law enforcement, or for other legal reasons; (b) to enforce our Terms of Use; and (c) to protect our rights, privacy, safety or property, and/or that of you or others
Your phone number, mobile opt-in, and SMS consent information will NOT be shared, sold, rented, or disclosed to any third parties/affiliates for text messaging marketing/promotional purposes. For more information regarding our text program(s), see our Terms of Use or Here to Serve Text Alert Information.
How We Protect Your Information
Access Control. Access to data and services is limited to staff at a level that is commensurate with their assigned responsibilities.
Authentication. Authentication requires secure protocols, complex credentials with regular rotation, multi-factor authentication, and lockout of failed attempts. Access must be approved by management, evaluated on a consistent basis, and revoked once no longer required.
Compliance. Here to Serve has in place appropriate governance, risk management, and compliance practices and policies that align with industry standard information security and privacy frameworks.
Personnel. Here to Serve’s Code of Conduct and applicable policies require all staff to maintain appropriate confidentiality of Here to Serve information and receive ongoing privacy and security training.
Policies. Here to Serve maintains appropriate policies, procedures, and standards relating to Information Security and Privacy.
Your Privacy Rights
Depending on your U.S. state of residence, you may have the right to:
- Access the personal information we hold about you
- Correct inaccuracies
- Delete personal information (with legal exceptions)
- Opt out of certain data processing activities, such as cookie-based analytics or targeted advertising
- Receive a portable copy of your data
To exercise these rights, contact us using the information provided below.
We may need to verify your identity before processing your request.
Your Contact Preferences
You may update your communication preferences at any time, including:
- Opting out of email newsletters
- Requesting no phone calls
- Requesting no postal mail
- Opting out of all non-essential communications.
To update your preferences, use the unsubscribe link in our emails or contact us using the information below.
Data Security
Here to Serve is committed to using reasonable organizational, technical and administrative measures designed to secure the information to protect Personal Information within our organization. Unfortunately, however, no data transmission over the Internet nor any data storage system is 100% secure. While we strive to protect your information, we cannot ensure or warrant the security of such information on our or third-party sites. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us using the contact options on our Contact Us page.
Retention
Here to Serve retains Personal Information that we receive for as long as necessary to fulfill the purpose(s) for which the information was collected, to provide our services and products, to pursue legitimate business purposes, to enforce our agreements, and comply with all applicable laws.
Other Notices and Disclosures
Children’s Privacy. Our services are not designed for individuals under age 18 without parental consent. If we learn we collected information from a minor without appropriate authorization, we will delete it.
Links to Third-Party Websites. Our Services may contain links to third-party websites, whose privacy practices may be different from Here to Serve’s. This Privacy Statement does not address, and we are not responsible for, the privacy, information, or other practices of any third parties, including any third-party operating any website or service to which the Services link. Links to other sites do not imply Here to Serve’s endorsement of the products or services or privacy or security practices of those websites. In addition, we are not responsible for the information collection, use, disclosure of security policies or practices of other organizations, such as Facebook, Apple, Google, Microsoft, or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including with respect to any Personal Information you disclose to other organizations through or in connection with our sites or our social media pages.
How to Contact Us
If you have questions about this Privacy Policy or would like to exercise your rights:
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Here to Serve
- Email: [email protected]
- Mailing Address: 400 Prospect Ave., Monrovia, CA 91016
- Phone: (626) 353-8588
- Website: https://www.heretoserve.org
Please include enough detail in your inquiry so we can respond appropriately.
Updates to this Privacy Policy
We may update this Privacy Policy from time to time as we add new services or adjust practices. When changes occur, we will update the “Last Updated” date at the top of this page. Material changes will be communicated through our website or direct notice where appropriate.